Guest Portal
A branded mobile portal where guests browse amenities, request services, order room service, and submit feedback. All from their phone.
- No app download required
- QR code access from rooms
- Branded to your hotel
- Multi-language support
Features
Everything you need to delight your guests.
StayBot's Concierge Portal gives guests self-service power while providing your team with focused tools to manage requests and track performance.
Core Features
Two portals working together.
One for your guests, one for your team. Designed to feel calm rather than cluttered.
Admin Portal
Your staff dashboard to manage all guest requests, track task completion, and monitor service delivery in real time.
- Real-time request notifications
- Task assignment & tracking
- Guest activity history
- Multi-property support
Portal Analytics
Understand how guests interact with your portal. Track page views, popular services, and engagement patterns.
- Daily, weekly, monthly trends
- Most-requested services
- Peak usage times
- Engagement scores
Tasks Report
Monitor your team performance with detailed task completion metrics and response time analytics.
- Average response times
- Completion rates by staff
- Overdue task alerts
- Performance benchmarks
Satisfaction Report
Collect and analyse guest feedback to continuously improve your service quality.
- Post-service ratings
- NPS tracking
- Feedback categorisation
- Trend analysis
Usage Report
See exactly which services guests are requesting and identify opportunities to enhance your offerings.
- Service popularity ranking
- Revenue per request type
- Seasonal patterns
- Upsell opportunities
Every feature exists to put back something hotels are losing: the small attentive moments between staff and guests.
WhatsApp Broadcast
Send targeted messages to groups of guests via WhatsApp. Perfect for promotions, event announcements, and personalised offers.
- Template-based messaging
- Guest segment targeting
- Delivery tracking
- Scheduled broadcasts
Emergency Alerts
Instantly notify all guests during emergencies. Pre-configured templates ensure fast, clear communication when it matters most.
- One-click broadcast
- Pre-approved templates
- Instant delivery
- Full audit trail
Smart Upselling
Boost revenue with intelligent upselling prompts throughout the guest journey, from pre-arrival to checkout.
- Checkout upsells
- Weather-based suggestions
- Room service promotions
- Spa & activity bookings
Guest Satisfaction
The feedback loop,
quietly running.
Collect post-service ratings, track response rates, and surface feedback trends, all from one dashboard. Decisions backed by what guests actually say.
- Average rating and satisfaction score at a glance
- Exportable reports for management review
- Identify trends and optimise staffing
And More
The details that add up.
QR Code Generator
Generate unique QR codes for each room that guests can scan to instantly access your portal.
Real-time Notifications
Staff receive instant alerts when guests submit requests, ensuring quick response times.
WhatsApp Integration
Leverage the WhatsApp Business API for guest communication with full template management.
Multi-language Support
Portal available in six languages including English, Afrikaans, German, French, Chinese, and Zulu.
Show, Don’t Tell
Walk us through your
front desk problem.
Thirty minutes, your dashboard, and your three biggest service bottlenecks. We’ll show you exactly which features answer them.